iolo technologies Customer Care Portal

    Ensure that your internet connection is on and that no firewall or security programs are blocking outgoing access.

Why won't my Activation Key work?

If you have any difficulties with the licensing or installation of System Mechanic:

How do I scan my PC for problems?

To run an analysis of your system:

1. From the System Mechanic Dashboard's Overview pane, click Analyze Now.

2. Once the analysis completes, you will see a snapshot of your PC's condition and see if any problems are detected.

3. To quickly make repairs, simply click Repair selected.

What is On-Demand Boost?

On-Demand Boost is the perfect complement to LiveBoost’s real-time performance boosting, by allowing you with one click to safely turn off multiple background services that drain precious system resources. Together, Real-Time Boost and On-Demand Boost deliver maximum speed, especially for specialized tasks like gaming, streaming, and more.

How do I access the Product Help?

On the red menu bar, click the ? icon. From the drop-down menu, click Get Help Online.

Why does the Product Help contain info about products other than System Mechanic?

The new, single iolo Product Help now contains useful guidance through all iolo products: System Mechanic, System Shield, Malware Killer, Privacy Guardian, ByePass, DriveScrubber, and Search and Recover. Regardless of which set of products you have licensed and are entitled to, you can find everything you need in this single Help resource.

Which System Mechanic products contain which features?

Choose the System Mechanic product that’s right for you from the below comparison chart:

Features

System Mechanic ®

System Mechanic Pro ®

System Mechanic

Ultimate Defense

Optimize PC performance

Protect online privacy

Securely manage passwords

Remove malware

Block malware

Erase whole drives

Recover deleted files

Where can I find additional Help?

Please feel free to contact our support agents via our chat widget to the right or from the main Customer Care portal.

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